When federal student loan payments restarted in 2025, millions of Americans who had paused payments, as advised, during the pandemic faced a rude awakening. Due to loan servicer errors and outdated communication systems, many borrowers missed payments they didn’t know were due, leading to devastating credit score drops and long-term financial consequences.

According to a recent NBC News report, more than 2.2 million borrowers saw their scores fall by over 100 points, with another million dropping by more than 150. These weren’t reckless spenders or serial defaulters. In many cases, they were responsible individuals caught up in a broken system.

Loan Servicing Failures and Systemic Breakdown

Over the past three years, the federal loan pause offered critical relief. But as payments resumed, systems that hadn’t been stress-tested in years began to fail. Notices were sent to outdated addresses. Online portals glitched. Some borrowers received no notice at all before being reported late.

These failures have led to incorrect derogatory marks on credit reports—marks that can impact a person’s ability to secure housing, transportation, employment, or even basic financial products.

“This kind of credit damage is both unfair and devastating,” said Candice Helm, CEO of Hatch Credit. “I hate seeing this happen to even one person—but now we’re watching it unfold at scale, hurting millions. Now is the time for people to understand their rights and take action.”

Significance of the Credit Score Impact

A single late payment can remain on a credit report for up to seven years, even if it was reported in error. Worse still, most consumers don’t know they can challenge these marks, or how.

That’s where understanding consumer rights around credit reporting becomes crucial.

Consumer Rights Under the Law

Under the Fair Credit Reporting Act (FCRA), every consumer has the right to:

– Access their credit reports for free

– Dispute information that is inaccurate, unfair, or unverifiable

– Request documentation from credit bureaus or furnishers

– Seek removal of unsubstantiated or misleading items

One doesn’t need to be an attorney to take these steps, but navigating the process can be complex.

Recommended Steps for Affected Borrowers

Those affected by student loan servicing errors can start by reviewing all three of their credit reports. This can be done once a year for free at annualcreditreport.com. Look for late payments or collections tied to student loans, especially from late 2024 through early 2025.

Also, consider enlisting help from a credit advocacy platform like HatchCredit.com. Services like Hatch Credit can assist consumers in spotting potentially unfair marks, building a personal narrative, and challenging questionable items across all three bureaus using the full scope of protections under the FCRA.

Credit repair companies vary widely, some promise quick fixes or dispute everything indiscriminately. Others, like Hatch Credit, focus on consumer education, legal accuracy, and tailored advocacy, especially in cases where errors are tied to systemic failures like those we’re seeing now.

Reclaiming Control After Credit Disruption

Many borrowers affected by miscommunications or system failures during the loan restart process continue to face long-term credit damage. However, these outcomes are not irreversible. By reviewing credit reports, becoming informed about legal rights, and leveraging available advocacy tools, individuals can take meaningful steps to correct inaccurate information and restore their financial standing.

Media Contact
Company Name: Hatch Credit
Contact Person: Candice Helm
Email: Send Email
Country: United States
Website: https://hatchcredit.com/