A 2.1 Trustpilot score and an F letter grade on the franchisor’s BBB file sit beside policies that change branch by branch
Laurel, MD – September 11, 2026 – NextCar reviews describe a rental brand where the experience turns on which branch the car comes from, because the company sets its terms location by location. Renters can compare prices on CarRentalMatch before they book.
For this report we read the public nextcar reviews on Trustpilot and BBB in September 2026 and set them beside the policies NextCar publishes by location.
What is NextCar
NextCar is a franchised car rental brand run from 13900 Laurel Lakes Avenue in Laurel, Maryland. Its franchisor is NPR Auto Group, LLC, formed on July 15, 2025 when the corporate entities behind NextCar, Priceless and Rent-A-Wreck were reorganised under one company, as reported by Auto Rental News. NPR Auto Group is a wholly owned subsidiary of JJF Fitzgerald Auto and also runs the shared reservation system.
Counts differ by source, which is normal for a franchise network. The brand site states 70 locations and more than 5,000 vehicles across 14 US states, Puerto Rico and over 30 international sites. AutoSlash, writing in April 2026, dated the start of NextCar franchising to 2015.
Fleet, locations and rental policies
The fleet spans small cars to vans, SUVs, pickups and premium models, and many branches sit off airport property with a shuttle. NextCar states on its policy page that “Our rental policies differ by location to comply with local regulations and operational requirements,” and directs renters to pick a location before booking.
The Orlando terms show what that means in practice. Minimum age is 21, with a young driver fee from 12.99 dollars plus tax a day for drivers under 25, and up to two additional drivers at 12.99 dollars a day. Deposits start at 250 dollars on a credit card and 150 dollars on a debit card, with security deposits ranging from 500 to 2,500 dollars by vehicle. Mileage is capped for Florida residents at 50 miles a day and 2,000 per rental, with extra miles at 0.79 dollars plus tax. Fuel is back to back, and a tank returned short draws 7.99 dollars a gallon. NextCar also verifies personal auto insurance with the carrier, requiring a policy prepaid for at least 30 days that provides collision benefits.
What nextcar reviews say about fees and deposits
On Trustpilot, read September 11, 2026, NextCar held 2.1 out of 5 from 7,853 reviews, a score the platform labels poor, with 54 percent at one star and 28 percent at five. Critical reviewers report recurring themes: charges added at the counter, insurance cover they say was rejected in favour of the company’s own, toll transponder fees, deposits held for weeks, waits at off-airport sites, and vehicle condition. The published location terms set out the deposit, mileage, fuel and insurance rules for each branch.
The five-star share is large enough to matter. Positive reviewers name staff who handled check-in quickly and branches where the car was ready and the bill matched the quote. AutoSlash recorded the same split, citing a Yelp average of 1 out of 5 at an Orlando site and 4.5 out of 5 on Google at Bozeman.
The BBB file sits at the franchisor level. NPR Auto Group LLC, trading under names including NextCar Rental and Leasing, carries an F letter grade and is not accredited, with BBB citing failure to respond to 168 complaints and 18 not resolved. Customer reviews on that file average 1.03 out of 5 across 235 posts. BBB states that “Customer Reviews are not used in the calculation of the BBB Letter Grade Rating,” so the grade reflects complaint handling and the star average reflects how rentals felt.
How to get the best price
Comparing the full total rather than the daily rate, with identical pickup and drop times at every supplier, is the starting point. A free tool such as CarRentalMatch checks offers across suppliers for one trip, showing whether NextCar is cheapest on those dates.
Because terms are set locally, the branch page is worth opening first. Checking the deposit, the mileage cap and the insurance rule for that location avoids a surprise at the counter, and dated photographs at pickup and return give renters a record if a charge is queried.
Verdict on nextcar reviews in 2026
Read together, nextcar reviews describe a low-cost franchise network with wide variation between branches and complaints concentrated on counter charges and deposits. The published location terms are the reliable part, and pricing the same trip against two other suppliers takes a minute.
About CarRentalMatch
CarRentalMatch is a free car rental price comparison website. It shows rates from a range of suppliers for the same pickup point and dates, so travellers can see the spread. It does not rent vehicles itself. CarRentalMatch does not own, operate or represent any rental brand named in this release.
Media ContactCompany Name: CarRentalMatchContact Person: Media RelationsEmail: Send EmailCountry: United StatesWebsite: https://carrentalmatch.com/
